This Privacy Policy explains how Munchkins Family (“we,” “us,” “our”) collects, uses, discloses, and protects your information when you visit our website, contact us, apply to adopt/purchase a kitten, or use any of our services.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1) Information We Collect
1.1 Information You Provide to Us
We may collect information you provide directly, including:
- Contact details: name, email address, phone number, city/state, mailing address
- Inquiry and application details: household info, experience with pets, preferences, timeline, and other details you submit
- Payment-related information: billing name/address and transaction details (note: see Section 6 regarding payment processors)
- Communication content: messages, emails, texts, and other information you choose to share
1.2 Information Collected Automatically
When you use our website, we may collect:
- Device and browser data: IP address, browser type, operating system, language, device identifiers
- Usage data: pages viewed, time spent, referring/exit pages, clicks, and site interactions
- Approximate location: derived from IP address (not precise GPS location)
1.3 Cookies and Similar Technologies
We may use cookies, pixels, and similar technologies to:
- Keep the site working properly
- Understand site traffic and performance
- Remember preferences where applicable
- Measure marketing/advertising effectiveness (if used)
You can control cookies through your browser settings. Disabling cookies may affect certain site features.
2) How We Use Your Information
We may use your information to:
- Respond to inquiries and provide customer support
- Process adoption/purchase applications and communications
- Provide updates about available kittens, reservations, and scheduling
- Send administrative messages (confirmations, policy updates, service messages)
- Improve our website, services, and customer experience
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations and enforce our terms/policies
3) Legal Bases for Processing (If Applicable)
Depending on your location, we may process personal information based on:
- Consent (for example, when you opt in to receive messages)
- Contract necessity (to communicate and complete a purchase/reservation)
- Legitimate interests (such as improving services and preventing fraud)
- Legal obligations (recordkeeping and compliance)
4) How We Share Information
We do not sell your personal information.
We may share information in limited circumstances, such as:
- Service providers who help operate our business (website hosting, email services, analytics, scheduling tools)
- Payment processors to complete transactions (see Section 6)
- Transport providers only when needed to coordinate delivery you requested (for example: your name, phone, and delivery location)
- Legal and safety reasons if required by law, court order, or to protect rights, safety, and property
- Business changes (merger, sale, restructuring) where information may be transferred as part of that transaction
5) Communications and Marketing Preferences
You may contact us by web form, email, phone, or text. If you choose to receive updates, we may send messages about:
- Availability, reservations, pickup/shipping coordination
- Policy updates or administrative notices
- Optional promotional updates (if you opt in)
Opt out: You can unsubscribe from emails using the link in the message (if provided) or contact us to stop marketing communications. You may still receive non-marketing messages related to an active inquiry or transaction.
6) Payments
Payments may be processed by third-party payment providers. We do not store full payment card numbers on our servers.
Payment providers may collect and process your information under their own privacy policies. We encourage you to review the privacy policy of the payment method you use.
7) Data Retention
We keep personal information only as long as necessary for:
- The purposes described in this policy
- Legitimate business needs (recordkeeping, dispute resolution)
- Legal and regulatory compliance
When no longer needed, we take reasonable steps to delete or anonymize information.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9) Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to remove it.
10) Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, such as:
- Accessing the personal information we have about you
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting a copy of your information (data portability)
- Opting out of certain processing (where applicable)
To make a request, contact us using the information in Section 13.
11) U.S. State Privacy Disclosures (If Applicable)
11.1 California (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information is collected, used, disclosed, or shared
- Request deletion of certain personal information
- Correct inaccurate personal information
- Opt out of “selling” or “sharing” of personal information (we do not sell; “sharing” may apply to certain advertising technologies if used)
- Limit the use of sensitive personal information (if applicable)
We will not discriminate against you for exercising your rights.
11.2 Other States
Residents of certain states (for example Virginia, Colorado, Connecticut, Utah, and others) may have similar rights. We will honor applicable rights requests consistent with local law.
12) Third-Party Links
Our website may include links to third-party websites (for example, social media platforms). We are not responsible for the privacy practices of those third parties. Please review their policies.